Operations · Finance · Analytics · People

Run tighter.
Grow faster.

I specialize in medical aesthetics and multi-unit businesses — but if your operational challenges sound familiar, I'd love to connect regardless of industry or size.

Get in touch

What I do

Operational excellence,
at every level

My core expertise is in medical aesthetics, but the operational challenges I solve — systems, visibility, people, growth — show up across industries. Whether you're running one location or ten, let's talk.

Systems & SOPs

Document your best practices, standardize your workflows, and make consistent excellence repeatable across every unit.

Performance tracking

Build dashboards and KPI frameworks that give owners and managers the visibility they need to make fast, confident decisions.

Financial forecasting

Build revenue models and forecasting frameworks that give you a clear picture of performance across locations — and a reliable basis for growth decisions.

Multi-unit expansion

Launch new locations with speed and confidence using proven playbooks that prevent the missteps that slow growth.

People management & culture

Build teams that want to stay. I help operators create cultures where people feel valued, recognized, and motivated to perform.

Team training

Embed operational rigor into your culture through hands-on training, manager coaching, and onboarding frameworks.

How it works

Structured.
Practical.
Results-first.

I don't do lengthy reports that gather dust. Every engagement ends with implemented change.

Med spas Aesthetics clinics Wellness studios Salon groups Franchise operators Other industries welcome
  • 01

    Discovery call

    30 minutes to understand your operations, goals, and the friction points holding you back.

  • 02

    Project plan

    A structured review of your high-priority projects and operational needs, so we focus on what moves the needle most.

  • 03

    Prioritized roadmap

    A clear, ranked action plan with effort vs. impact mapped so you know exactly what to do first.

  • 04

    Implementation support

    I stay hands-on through rollout — not just advising, but building alongside your team.

About

Hi, I'm Zoe.

Zoe Mattingly

I've spent the better half of a decade working with high-growth consumer businesses — and I know what good operations look like, and what it costs when they're missing.

Most recently I was Director of People & Operations at SkinSpirit, overseeing analytics, training, and operational initiatives across 50+ locations. Before that: business operations at Minted, product at Tonal, and private equity at Makena Capital Management. I have an MBA from Stanford GSB.

I started Zoe Mattingly Consulting because I kept seeing the same thing: great operators held back by fragmented systems and reporting that couldn't keep up. I help fix that — hands-on, not hands-off.

Based in San Francisco. Limited engagements per quarter.

Stanford GSB — MBAConsumer & Retail, VC, Private Equity clubs
University of Michigan — BBAAcademic Captain, Women's Swimming
SkinSpirit — Director, People & Operations50+ locations · revenue analytics, L&D, ops strategy
10+ years across ops, finance & productSkinSpirit · Makena Capital · Minted · Tonal · VMG Partners

How I can help

Four ways I work
with growing companies.

Designed for multi-unit operators who are ready to build real infrastructure — whether you're running one location or ten.

Revenue

Team performance & revenue optimization

  • Benchmark individual and location-level performance across key revenue metrics
  • Identify underperformance and diagnose root causes
  • Build dashboards and a reporting cadence your team will actually use
  • Create coaching frameworks and individual development plans
Visibility

Foundational analytics setup

  • Define what to track weekly and monthly — and what to ignore
  • Build lightweight dashboards that are actually used
  • Create location-level vs. individual contributor visibility
  • Establish a reporting cadence that keeps leadership aligned
Team development

Learning & development system

  • Structured onboarding that gets new hires productive faster
  • Skill progression framework with clear milestones
  • Performance playbooks to accelerate growth at every level
  • Manager training to sustain the system without you
Founder support

Operator-in-a-box for founders

  • Design your weekly operating cadence across locations
  • Build a KPI review structure you can run in under an hour
  • Prioritization framework so you stop firefighting
  • Ongoing support as a fractional ops partner

Get in touch

Let's see if we're a good fit.

I take on a small number of engagements each quarter. Fill out the form and I'll be in touch within a couple of business days.

Email hello@zoemattinglyconsulting.com

No pitch decks. No obligation. Just a conversation.

Thanks — I'll be in touch soon.

I typically respond within 1–2 business days.